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ProtegéVoice
| System Features | Specifications
Whether you choose the SVP-4 or SVP- 1 2 Protegé Voice unit,
you'll enjoy fast, Proteg6-compatible voice processing. Both units offer a long
list of communication enhancing features:
This attendant is always on the job to handle calls, while still offering
live operator assistance when needed.
- Gives callers efficient, self-service
access directly to the department or person they're seeking.
Call Screening -Asks caller's name so the person being called can
choose to accept the call or send it to voicemail.
Dial-by-Name - Callers can find an unknown extension by accessing
the company directory.
Holiday Schedule -Allows you to program and record a virtually
unlimited number of date-specific greetings at any time.
Multi-Level Voice Menus - Easily connects callers to a person,
department, mailbox or another menu by offering simple, voice-prompted
options.
Operator Backup - Callers can dial "0" at any time to
reach an operator or designated alternate operator.
Rotary Phone Support - Directs callers using rotary phones to a
live operator.
Single-Digit Transfers - Lets callers choose voice menu options
with the press of just one button.
Time-Sensitive Custom Greetings Record - Separate greetings for a
nearly limitless number of tenants or departments and specify different
prompts to play at specific times of day.
Caller-Controlled Queue - Gives callers options while holding in
UCD queues. Callers can choose to continue to hold, to be transferred to a
mailbox or to dial another destination and exit the queue without having
to hang up and redial.
UCD Overflow Announcements - Delivers announcements to callers
that are holding in queue.
Flexible Operator Access - Callers can dial "O" and be
directed to a variety of destinations.
Intercom Paging - Minimizes phone tag by paging to alert users of
incoming calls before the calls are transferred to extensions or
voicemail.
Caller-Specific Greetings - Plays custom greetings and provides
unique voice-menu options based on the trunk or direct inward dial number
from which the call is received.
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Your designated System Administrator is sure to appreciate these system
management features:
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Erases from all mailboxes messages that been stored for a predetermined
amount of time.
Automatic Message Erase Notice - Alerts individuals that a message
will be erased within a certain number of days.
Automatic Routine Maintenance - Runs routine disk cleanup to
ensure peak daily performance.
Broadcast Announcements - Sends a message to everyone on your
system. It plays when individuals access their mailbox.
Multiple System Operating Modes - Allows you to change greetings
and voice menu options, depending on the time of day or week a call is
received.
Flexible Numbering Plan - Accommodates Protegé extension
numbering scheme flexibility.
Mailbox Administration - Enables you to add or delete mailboxes,
define mailbox type, reset passwords, record greetings, reset
message-waiting indication, perform system shutdown, define class of
service and establish names of mailbox users for the company directory.
Multiple Class of Service - Allows administrators to define
mailbox characteristics by permitting access only to specified features.
Mailbox Linking - Messages left in one mailbox can be
automatically copied and left in others.
Remote Maintenance -Allows for administration of the voicemail
system from a remote location.
System and Personal Mailbox Reports - Help the System
Administrator analyze and monitor usage for peak efficiency.
System Date & Tine - Can be adjusted from any location via
touchtone phone.
System Group Distribution Lists - Allows users to send the same
message to multiple mailboxes at one time.
Voice Menu Greetings - Allows you to record flexible greetings for
Automated Attendant and call routing applications.
Voice Menu Override Greeting - Records a temporary voice Menu
Greeting, such as a snow day announcement or an emergency closing.
Record Company Name -Allows you to identify the company to callers
and outcall recipients.
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Get important messages regardless of your
location and collect or distribute information in a variety of ways.
ProtegéVoice will give users more control and flexibility over their
communication options.
- A
destination for messages left after-hours that are not directed to a
specific mailbox.
Audio Text Response - Gives callers prerecorded information such
as hours of operation, product information or directions, etc.
Direct Mailbox Access - Programming that allows users to access
their mailbox with the push of a single button on their Protegé keyset.
First Time User Tutorial - Prompts new users through first-time
mailbox setup.
General Delivery Mailbox - Allows callers to leave a general
message for the company rather than for a specific person.
Guest Mailboxes - Allows you to more easily keep in contact with
people outside of your company.
Multi-Point Mailbox Access - Allows users to access messages from
various on- or off-premise locations.
Multi-Extension Mailbox - Provides direct mailbox access from
multiple Proteg6 extensions.
Personal Greeting - Allows you to customize greetings for each
mailbox.
Personal Group Distribution Lists - Allows you to automatically
deliver the same message to a personally defined list of mailbox owners.
Personal Password Protection - Protects access to your mailbox via
a user-defined password.
Question & Answer Mailboxes - Will question and receive
replies from callers to assist you in gathering helpful information.
Recorded User Name - Records name for use with
various system features such as Dial-by-Name.
Secretary Mailbox Access - Allows someone you designate to access
only the descriptive "envelope
information" of your messages while protecting their contents for
your personal review.
System Administrator Mailboxes - Allows access to special features
such as resetting passwords, managing group lists, adding and deleting
mailboxes, etc.
Temporary Greeting - Replaces Personal Greeting when an
alternative mailbox greeting is desired.
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The maximum-level integration between the Protegé system and
ProtegéVoice delivers quick and flexible message processing.
- Answering Machine Emulation
Allows you to listen to messages as
they're recorded and choose to interrupt and connect with the caller at
any time.
Auto Conversation Record Gives you the option to
record a conversation into your personal mailbox.
Expert Mode -Allows users to quickly manage the review of their
messages.
Auto Scan Message Envelope Information - Search
for messages without listening to all the details by scanning
descriptive "envelope" information.
Call Transfer Options - Users can select whether
their incoming calls are transferred to their extension or directly to
voicemail.
Check Delivery Options Request Proof of Delivery, Receipt
Confirmation or Undelivered Message Notification.
Delivery Options - Choose Normal, Priority, Confidential, Cancel
or Specified Delivery Time for any message.
Flexible Message Retrieval Order Can deliver messages in a
first-in-first-out or last-in-first-out order.
Mass Auto Delete - Deletes all messages in a
mailbox at once.
Message Options - Multiple options for managing
messages, including:
Copy With Comments, Copy Without Comments, Envelope
Information, Erase, Retrieve, Save and Send.
Message Playback Control - Select these options
during the playback of any message: Skip, Fast Forward,
Rewind, Replay, Pause and Cancel.
Message Waiting Lamp Indication - Can alert you to messages
awaiting review.
Message Reminder - For extensions without message-waiting lamps
users can receive calls periodically to information them of waiting
messages.
Multiple Destination Messaging Directs new messages or personal
replies to multiple mailboxes.
Multi-Site Message Forwarding Send and receive messages from your
unit to colleagues at other locations that have a ProtegéVoice unit.
Outcalling - Notifies you of waiting messages by calling a user
defined phone number on- or off-premises, e.g., home, pager, mobile phone,
etc.
Quick Message -Allows callers to bypass the company greeting and
directly access a mailbox to record their message.
Summary Count of Messages Awaiting Review -Announces the
number of new and saved messages when you access your mailbox.
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Up One Level
Sprint Protegé Voice Processing System Features - The Phone Company
Sprint Protegé Voice Processing Specifications - The Phone Company
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